Privacy Policy

This Privacy Policy explains how Linguistic Elevation processes personal data in connection with its website, course enquiries, small-group language courses, and related services. It applies to visitors, prospective learners, and enrolled participants who interact with the site or communicate with us.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Contact Information

Privacy email

help@scalepainterwaiter.click

Privacy phone

+84 917 196 385

Mailing address

Số 7, Đường Nguyễn Khanh, Phước Hải, Khánh Hòa, Khánh Hòa, 57124

Privacy contact

How We Use Data

We use personal data to respond to enquiries, screen course level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare written learning plans and progress summaries, process payments, maintain records, communicate service updates, operate and secure the website, and meet legal or accounting obligations. We may also use data to handle complaints, resolve disputes, and improve the organisation of our courses and services.

Each use of personal data is tied to a specific operational or legal purpose.

Sharing With Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. We may also share information with instructors or administrative staff involved in course delivery, group matching, progress review, and related support, subject to confidentiality and use limitations appropriate to the service.

Operational partners receive only the information needed to perform their role.

Legal Disclosures

We may disclose personal data when required to comply with law, a lawful request, a court order, or a similar legal obligation. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or business operations.

Legal disclosure is limited to what is necessary in the circumstances.

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance and progress information, messages sent through the site, and technical data such as device, browser, and log information. Where needed for course administration, we may also process information about learning needs, group matching, and progress reviews.

The categories of data collected depend on how a person enquires about courses, enrols, or uses the site.

How We Collect Data

We receive data from course inquiries, contact forms, phone calls, email messages, center visits, level screening, enrolment steps, scheduled lessons, guided practice, and progress reviews. We also collect certain technical data automatically when the website is used, and we may record payment and attendance information generated in the ordinary course of service delivery.

Some information is provided directly, while other information is created during booking, teaching, and site use.

Types of Cookies

Our cookies may include essential cookies needed for security and page functionality, preference cookies that help remember basic settings, and analytics or performance cookies that help us understand site traffic and improve content. Some cookies last only for a session, while others remain for a longer period unless deleted by the user.

We use a limited set of cookies suited to a course information website.

Cookie Controls

We use browser cookies and similar tools to support basic site operation, remember limited preferences, and understand how the site is used. Users may block or delete cookies through browser controls, and may also be able to limit certain tracking features through device or browser settings. If cookies are disabled, some parts of the site may not function as intended.

Cookie settings can usually be adjusted in the browser, although some site functions may be affected.

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of certain data, restriction of processing in appropriate cases, or objection to processing based on legitimate interests where that ground is used. Where consent is the basis for processing, consent may be withdrawn for future processing.

Available rights may vary depending on the nature of the data and the applicable law.

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and the action requested. We may ask for additional details where needed to verify identity, locate the data, or determine whether an exception applies. If a request cannot be fully satisfied, we will explain the reason in general terms.

Requests are reviewed before action is taken to confirm identity and protect data security.

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including course administration, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to any retention duty that applies.

Retention depends on the purpose of the record and any legal or accounting requirement.

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from the stated effective date unless a different notice period is required by law.

We may revise this policy when our practices, services, or legal obligations change.